RETURNS AND EXCHANGE

“WE CARE” – PROGRAM, WITH GUARANTEED RESULTS

Our goal is to make sure you get the results you expect. For this reason, we’ve partnered with professionals in their fields – masters of beauty – who can advise you before you buy something or after it’s used.

If you are not satisfied with the result (e.g. the product does not live up to your expectations), we will replace it free of charge or give you a full refund. Your personal Grozio.LT cosmetologist will adjust your skincare choices if you choose the wrong ones.

We understand that professional cosmetics are designed to deliver effective results, so we offer a special journey to beautiful and healthy skin. We offer not only cosmetic products but also stunning results.

Every customer is exclusively entitled to a 100-day return program and if you wish to return your products, we will ask no further questions.

WHAT IS OUR CARE ABOUT?

Personalized Guidance: Our certified cosmetologists help you every step of the way before, during, and after your purchase. They will assess your needs, recommend the perfect products, and provide ongoing support to care for your skin. We’re not just selling cosmetics; we’re offering you a tailored skincare program that’s as unique as you are.

Satisfaction Guarantee: We’re so confident in the quality of our products that if, for any reason, you aren’t completely satisfied with the results or if a particular cream doesn’t suit your skin, we’ve got you covered. We offer hassle-free exchanges, free of charge, or a full refund. Your happiness is our success, and we stand by that commitment.

Results Over Everything: At Grozio.LT, we don’t just offer products; we offer results. We’re dedicated to helping you achieve the outcome you’ve been dreaming of. With our professional cosmetics and expert guidance, you can be confident in your path to beauty and wellness.

100-Day Return Policy: Our goal is to help you shop with confidence, so we offer an extended 100-day return policy. If you change your mind or need to return a product, feel free to do so without any hassle. We strive to achieve your satisfaction with the beauty of your skin.

Eligibility for returning orders

• Item Conditions: If you are returning a good-quality product, please note that it must be in the original packaging and complete set.
• Return Widow: We offer you a 100 days window to return your order if it doesn’t meet your expectations.
• Item Choice: If the cosmetics do not suit you, or you are returning the product under the “results guarantee” program, contact the support service, and they will help you to proceed further

INITIATING THE RETURN

If you would like to initiate a return of your items, please use the following form and contact our Team.
Our managers will politely guide you through the return process without any additional stress on your side.
All returns are fast and free. Contact us to receive your return label.
Pack the goods, stick a return label and register the parcel on our website.
The refund process will begin once the return arrives at our warehouse.