RETURN AND EXCHANGE

Eligibility for returning orders

• Item Conditions: If you are returning a good-quality product, please note that it must be in the original packaging and complete set.
• Return Widow: Our company offers you a 100 days window to return your order in case is something goes wrong.
• Item Choice: If the cosmetics do not suit you or you are returning the product under the “results guarantee” program, contact the support service and they will help you with the right steps.

“WE CARE” – GUARANTEE OF THE RESULT PROGRAM

It is important for us that you achieve the result which you expect most. Therefore, before purchase, and throughout your use of professional cosmetics, our certified cosmetologist will check, supervise you, and recommend the right products to care for your skin.

If for any reason you are dissatisfied with the result, you are unhappy with the care result of any product, we will exchange it for a suitable one free of charge, or provide a full refund. Your personal Grozio.LT cosmetologist will adjust your care program.

We understand that when it comes to professional cosmetics, achieving the results you desire is paramount. That’s why we go the extra mile to ensure your journey to beauty and wellness is nothing short of exceptional. We offer you results, not just cosmetics.

You can also take advantage of our offer to return goods within 100 days without any questions asked.

WHAT IS OUR CARE ABOUT?

Personalized Guidance: before making a purchase and throughout your experience with our products, our certified cosmetologists are here for you. They will assess your needs, recommend the perfect products, and provide ongoing support to care for your skin. We’re not just selling cosmetics; we’re offering you a tailored skincare program that’s as unique as you are.

Satisfaction Guarantee: We’re so confident in the quality of our products that if, for any reason, you aren’t completely satisfied with the results or if a particular cream doesn’t suit your skin, we’ve got you covered. We offer hassle-free exchanges, free of charge, or a full refund. Your happiness is our success, and we stand by that commitment.

Results Over Everything: At Grozio.LT, we don’t just offer products; we offer results. We’re dedicated to helping you achieve the outcome you’ve been dreaming of. With our professional cosmetics and expert guidance, you can be confident in your path to beauty and wellness.

100-Day Return Policy: We want you to shop with confidence, which is why we offer an extended 100-day return policy. If you change your mind or need to return a product, we won’t ask any questions. Your satisfaction is what truly matters to us.

We want to ensure that your return experience is as smooth as possible. If any questions will arise, or you will need additional help, you can always contact our support team.

INITIATING THE RETURN

We kindly ask you to use the following form to contact our team to initiate the return of your items. Our managers will politely guide you through the return process without any additional stress on your side. All returns are fast and free. Contact us to receive your return label. Pack the goods, stick a return label and register the parcel on our website.

Once the return arrives at our warehouse, we will notify you and initiate the refund process.